Return and refund policy

RETURN / REFUND POLICY

Returns are accepted within 15 days of delivery. In case of valid return:

  • The product price will be refunded (delivery charges are not refundable).
  • AED 15 will be charged as return fee, no exchange fee.
  • Refunds will be credited to original source account for Prepaid Orders 

Exchange Policy 

  • Timeframe: Exchanges are accepted within 15 days from the date of delivery.
  • Orders placed in sales period is not eligible for Exchange.
  • No Exchange on Caps & Crop tops
  • Exchange Fee: There is no exchange fees.

Return & Exchange Process

Returns or exchanges can be initiated through our website contact page.

  • Once submitted, our Customer Experience Team will review and approve the request—this usually takes up to 48 hours.
  • Reverse Pickup:
     Reverse pickups will be arranged only after approval from our team.
  • Packaging:
     Please ensure the product is returned in its original packaging, in the same condition it was delivered.
  • Refunds:
    All refunds will be credited back to the original source of payment.
How long does shipping take ?

Typically takes between 1 - 5 days
WHAT ARE THE SHIPPING CHARGES ?
  • AED 10 for prepaid orders.
  • Free shipping on orders above AED 299.
WHAT IS THE RETURN POLICY FOR ORDERS?
  • Returns are accepted within 15 days of delivery.
  • AED 15 is the return fee, no fee for exchange.
  • Products must be unworn, unwashed, and have all tags intact.
  • Hygiene-based exclusions apply (caps, crop tops, accessories etc.)
HOW DO I RETURN OR EXCHANGE A PRODUCT ?

Please email to info@themadbrown.com with your order number and reason for return. Our Customer Experience Team will initiate the return process if the reason is valid. Once approved, reverse pickup will be arranged.
How do I find my size?

Check our detailed Size Guide on each product page. If you’re between sizes, we recommend sizing up for comfort.